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Following questions and answers are all new published by SAP Official Exam Center: (The full version is in the end of the article!!!)
What are benefits of SAP Notes to the installed base? (Choose two)
A. They allow support consultants to quickly provide solutions for problems which have already been solved before.
B. SAP Notes inform customers about corporate strategy.
C. They allow customers to find solutions for their own product issues.
D. One SAP Note can cover multiple technical issues.
What does component refer to when creating a message?
A. The component is an attribute used to identify the system.
B. The component is an attribute that allows a classification from the application perspective.
C. Components are part of data dictionary.
D. Components are part of a report.
Which of the following deliverables is part of both Enterprise and Standard Support?
A. 24*7 support advisory interaction
B. Access to SAP Notes database
C. SLA based delivery
D. 24*7 End-to-end Root Cause Analysis
Which of the following options is included only in SAP Enterprise Support?
A. Dedicated contact point for the partner
B. Technical Quality Check
C. 24*7 support for Very High messages
D. Message solving
After partner processing, a message is forwarded to SAP. Which task is expected to be completed by SAP support?
A. Assign the incident to a product component.
B. Complete the problem description.
C. Provides fixes in the form of patches.
D. Ensure the end user activities are documented step by step.
What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?
A. 8 hours
B. 1 hour
C. 2 hours
D. 4 hours
How can you define the role of the Partner Services Advisor (PSA)? (Choose two)
A. Acts as a single point of contact for partner needs within the partner Edge framework.
B. Develops a service plan.
C. Is available 24*7 by phone or email.
D. Liaises with the end customer of the Partner to assist with the booking process.
Which of the following are functions of SAP Solution Manager? (Choose two)
A. Solution Monitoring
B. Service Marketplace
C. Service Desk
D. Backup and Recovery
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